Terms & Conditions
We are under no legal obligation to control the information provided by other companies or service providers whose websites are accessible via links on this site.
These links are provided solely as a convenience to you and not as an endorsement by Love Wine Ltd of the contents on such third party websites. Love Wine Ltd is not responsible for the content of linked third party sites and does not make any representations regarding content or accuracy of materials on such third party websites. If you decide to access linked third party websites, you do so at your own risk.
The material may contain inaccuracies or typographical errors. Love Wine Ltd makes no representations about the accuracy, reliability, completeness, or timeliness of the website or the material thereon. Use of the website and the material is at your own risk. Changes are periodically made to the website and may be made at any time.
Love Wine Ltd does not warrant that the website will operate error-free or that the website and its server are free of computer viruses or other harmful mechanisms. If your use of the website or the material thereon results in the need for servicing or replacing equipment or data, Love Wine Ltd is not responsible for those costs.
You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
We may revise these terms and conditions at any time by updating this posting. You may wish to check this Website from time to time to review the terms and conditions. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
Ordering from Us and Delivery Info
Orders placed on this website can only at present be delivered in Jersey.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. You may also order by phone on +44 (1534) 850599. All goods must be paid for either by credit / debit card at time of ordering. All goods remain the property of Love Wine Ltd until paid for in full.
Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
Availability of Goods and Vintage Changes
All products and services are subject to availability and may be withdrawn at any time. Information on the site detailing stock levels should not be viewed as a guarantee of availability, and is a guide only. We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. All vintages listed on the site are also subject to change without prior notice.
Unless expressly stated otherwise at the time of issue of the eCoupon;
- Each issued Gift Voucher will be valid for use by a recipient only once,
- eCoupons cannot be exchanged for cash or used to purchase gift-vouchers.
- We accept only Love Wine gift vouchers for any products we sell.
We do not charge for delivery in Jersey for all orders over £30.00 net (after offers, vouchers, discounts etc). If your order is less than £30.00 net you will incur a £5.00 delivery charge.
All products listed on the website are subject to availability, and, if they are subsequently found to be unavailable once an order has been placed, you will be informed via email or telephone as soon as your order is processed by one of our office team. We will always endeavor to offer an alternative.
We deliver on week days and Saturday mornings. Unless you are notified of any delay by e-mail or telephone. We DO NOT deliver on Sundays, Bank or Public Holidays, Christmas Eve or New Year's Eve. If your order is placed on a Sunday or a Bank/Public Holiday, it will be processed the next working day.
If we receive an order on a Saturday after 10.00 a.m this will be processed on the next working day.
We will endeavor to deliver the same day all orders placed before 11.30am unless there are unforeseen circumstances prohibit this.
PLEASE ENSURE THAT YOU GIVE US YOUR BEST CONTACT TELEPHONE/MOBILE NUMBER SO THAT WE CAN CALL YOU TO ARRANGE A SUITABLE DELIVERY TIME.
ALL DELIVERIES REQUIRE A SIGNATURE ON RECEIPT.
Please note, this is not a guaranteed service and all delivery times are estimates only. We are unable to guarantee any delivery dates or times as delays may occur that are outside our control. We will of course endeavor to keep you informed at all times via email or by telephone.
IF WE ATTEMPT DELIVERY AT AN AGREED TIME AND DELIVERY IS NOT POSSIBLE WE RESERVE THE RIGHT TO CHARGE £5 FOR RE-DELIVERY UNLESS YOU HAVE GIVEN US PRE-AUTHORISATION TO LEAVE THE GOODS IN A SAFE PLACE. IF THIS IS AGREED IT WILL BE AT YOUR RISK.
At present we ONLY deliver to Jersey. We are working on expanding this but it will take time to sort out logistics. In the future for European and worldwide dispatches, we charge separately for postage, as specified elsewhere on this Website.
Products on special offer are not subject to any extra discounts or Cru Club discount.
Cancellation and Returns Policy
If you wish to cancel your order:
(a) you can notify us by email
email@example.com before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause below.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund or exchange. The costs of returning goods to us shall be borne by you.
The right to return the goods to us as referred to the clause above will not apply in the following circumstances,
(a) in the event that the product has been used and not in a resell-able condition;
(b) the return has not been pre-authorised by us.
You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited.
Subject to the clause above no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
Visitor Material and Conduct
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses above.
Links to and from other Websites
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the our logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not link from a website that is not owned by you; and
(f) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of the clause above.
Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
Whilst we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence; (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Governing Law and Jurisdiction
These terms and conditions are subject to the laws and exclusive to the jurisdiction of the Island of Jersey, Channel Islands. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Jersey courts.
You must be aged 18 years old or over to purchase alcohol in the UK. By placing an order you are affirming that you are at least 18 years old. If you are buying the wine as a gift then the recipient must be 18 years old or over. All goods must be signed for on delivery by an adult aged 18 years or over. If there is no one of that age at the address when delivery is attempted, the goods may be retained by the driver. In such a case the driver will leave notification of attempted delivery, and a telephone number for you to rearrange delivery.
Should you require any further guidance or assistance, please contact us on +44 (1534) 850599 or email us at firstname.lastname@example.org and someone will be in contact with you to offer assistance.
All prices are quoted duty paid / delivered jersey. They are subject to alteration without prior notice to reflect major currency fluctuations and changes in duty.
General Cru Club Terms & Conditions
The Cru Club Loyalty Card scheme (the “scheme”) and associated clubs and benefits are operated by Love Wine, Longueville Road, St Saviour, Jersey, JE2 7WF
Love Wine can cancel, withdraw or alter the scheme, including these Terms and Conditions, or any individual Cru Club Loyalty Card account, at any time. All Cru Club Loyalty Cards belong to Love Wine. We do not issue additional cards for the same account. The Cru Club Loyalty Card scheme is for personal use only, and is not valid for trade or corporate accounts. Love Wine can take any action it considers appropriate if we have reason to believe that you are abusing the scheme or associated clubs and offers.
Love Wine will reset all accrued points at the end of January on an annual basis. A reminder to use your points will be issued at the begining of January.
We will only share your details with businesses that process Cru Club Loyalty Card information on our behalf, for example, to produce your Cru Club Loyalty Card and print our mailings. We will analyse your purchase history to provide you with relevant and personalised offers, information and advice.
Collecting Cru Club Loyalty Card points
You can collect Cru Club loyalty points in the following ways:
Create an account
When you make a purchase online or in store (POS purchases only)
Adding Your Birthday
Sharing on Social Media
Liking us on Social Media
Referring a friend
The standard number of points you will collect are 1 Cru Club Loyalty Card points for every £1 you spend on qualifying purchases; however the number of points collected can vary with special offers and promotions. In store, points will usually be added to your Cru Club Loyalty Card account at the time you buy products and services included in the Scheme. Cru Club loyalty points will NOT be accrued for purchases placed on credit account. If you forget your Cru Club Loyalty Card, please give your full name and address to the cashier. After shopping with us your points will automatically be uploaded onto your Cru Club account. Love Wine reserves the right to withdraw points promotions/offers without notice.
Spending Cru Loyalty Card points
To spend points online:
You can see points and redeem them by visiting lovewine.je website and opening the Points Tab. When you open the tab, you'll see a Rewards section or the option to "Spend Your Points":
If you click on this option or click on "Rewards", you'll see any rewards currently eligible for with a button to redeem for that reward.
After clicking on the "Redeem" button, it'll generate the coupon code and display it on screen and also email this to you!
If you need more points, the option will appear greyed out and show how many points you still need to earn before you can redeem for that reward:
To spend points in store:
Please ask your friendly cashier!
1 point is worth 1 penny to spend on products in store and online. Once a voucher has been issued points will be deducted from your account. Each voucher will have an expiry date of 3 months and will not be valid after this time. We will not exchange Cru Club Loyalty Card points for cash and the offer is non-transferable. We reserve the right to substitute or remove products and services available for points collection and redemption in store and online without notice.
You loyalty account will be deemed as dormant if you have not made a purchase for a minimum of 6 months. Your account will be reactivated when you choose to make your next purchase. Love Wine will remove Cru Club Loyalty Card points from Cru Club accounts that haven't been used for 1 year or have been closed.