Ordering & Delivery
Ordering from us and delivery Info
Orders placed on this website can only at present be delivered in Jersey, Guernsey and Great Britain.
We will aim to deliver in Jersey all orders the next working day. Due to new restrictions and increased order volumes we are currently working to 2 day delivery lead times and are working our hardest to achieve this.
All products listed on the website are subject to availability, and, if they are subsequently found to be unavailable once an order has been placed, you will be informed via email or telephone as soon as your order is processed by one of our office team. We will always endeavor to offer an alternative or credit your card.
We deliver on week days and Saturday mornings. Unless you are notified of any delay by e-mail or telephone. We do not deliver on Sundays, Bank or Public Holidays, Christmas Eve or New Year's Eve. If your order is placed on a Sunday or a Bank/Public Holiday, it will be processed the next working day.
If we receive an order on a Saturday or a Sunday this will be processed on the next working day.
PLEASE ENSURE THAT YOU GIVE US YOUR BEST CONTACT TELEPHONE/MOBILE NUMBER SO THAT WE CAN CALL YOU TO ARRANGE A SUITABLE DELIVERY TIME.
ALL DELIVERIES REQUIRE A SIGNATURE ON RECEIPT.
For orders being delivered to the UK or Guernsey
We deliver via DHL. We will send you a tracking number so you can track the progress of your order. Please note, this is not a guaranteed service and all delivery times are estimates only. We are unable to guarantee any delivery dates or times as delays may occur that are outside our control. There can be delays to receiving your goods as they need to be passed by Customs & Excise when entering your country. Delivery time usually takes around 7 days but please continue to track via your tracking number. If you are concerned about the time deliveries are taking please contact us and we will investigate with DHL. Delivery charges to the UK or any other Channel Island are calculated at checkout based on the weight of your order.
IF WE ATTEMPT DELIVERY AT AN AGREED TIME AND DELIVERY IS NOT POSSIBLE WE RESERVE THE RIGHT TO CHARGE FOR RE-DELIVERY UNLESS YOU HAVE GIVEN US OR OUR COURIER PRE-AUTHORISATION TO LEAVE THE GOODS IN A SAFE PLACE. IF THIS IS AGREED IT WILL BE AT YOUR RISK.
Click & collect - Jersey only
We offer a click and collect service from our store on Longueville road. You can find the location of our store on our contact us page.
We will contact you when your order is ready to collect by email.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. You may also order by phone on +44 (1534) 850599. All goods must be paid for either by credit / debit card at time of ordering. All goods remain the property of Love Wine Ltd until paid for in full.
Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
Availability of goods and vintage changes
All products and services are subject to availability and may be withdrawn at any time. Information on the site detailing stock levels should not be viewed as a guarantee of availability, and is a guide only. We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. All vintages listed on the site are also subject to change without prior notice. We cannot and do not keep up to date bottle shot images to account for vintage changes, only label design changes. Up to date vintage specific bottle shot images are not provided for us by the wineries so this is an impossible task. If when ordering you would like to know which vintages you will receive please email us at email@example.com and we will be delighted to confirm. The only time we can guarantee specific vintages is when the vintage is included in the product description as with our Burgundy and Bordeaux wines.
Unless expressly stated otherwise at the time of issue of the eCoupon;
- Each issued Gift Voucher will be valid for use by a recipient only once,
- eCoupons cannot be exchanged for cash or used to purchase gift-vouchers.
- We accept only Love Wine gift vouchers for any products we sell.
We do not charge for delivery in Jersey for all orders over £30.00 net (after offers, vouchers, discounts etc). If your order is less than £30.00 net you will incur a £10.00 delivery charge.
Delivery charges to the UK or any other Channel Island are calculated at checkout based on the weight of your order.
Cancellation and Returns Policy
If you wish to cancel your order:
(a) you can notify us by email
firstname.lastname@example.org before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause below.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund or exchange. The costs of returning goods to us shall be borne by you.
We will not refund you for your return until the stock is received back in our warehouse in Jersey in the Channel Islands. Returns outside of Jersey can be complicated by Customs & Excise delays and duty charges. We bare no responsibility for these delays. If returns do not reach us you are liable for the cost of the goods.
The right to return the goods to us as referred to the clause above will not apply in the following circumstances,
(a) in the event that the product has been used and not in a resell-able condition;
(b) the return has not been pre-authorised by us.