Ordering & Delivery
Everything you need to know about getting your wine, whether it's coming to your door or you're picking it up from the shop.
Where we deliver
We deliver to Jersey, Guernsey and Great Britain. We can't currently deliver to Northern Ireland.
Delivery charges
- Jersey, orders of £50 or more: free delivery. An order of exactly £50.00 qualifies.
- Jersey, orders under £50: £15.00 delivery charge.
- Guernsey and Great Britain: worked out at checkout, based on the weight of your order.
The £50 is your order total after any offers, vouchers or discounts have been taken off.
When it arrives
Jersey: we aim to deliver the next working day. We deliver Monday to Friday and on Saturday mornings. Orders placed on a Saturday, Sunday or bank holiday are processed on the next working day, and we don't deliver on Sundays, bank or public holidays, Christmas Eve or New Year's Eve.
We'll call you to arrange a time, so please leave your best phone number at checkout. Every delivery needs a signature. If we can't deliver at the agreed time, we may charge for a second attempt, unless you've told us or our courier it's fine to leave your order somewhere safe (at your own risk).
Guernsey and Great Britain: we'll email you a tracking number. Deliveries usually take around five working days, but times are estimates and can't be guaranteed. If your order seems to be taking a while, just get in touch.
If anything you've ordered turns out to be unavailable, we'll let you know by email or phone and offer an alternative or a refund.
Click & collect (Jersey only)
Choose click & collect at checkout and pick up from our Town Shop at 10 Seaton Place, St Helier, JE2 3QY. We'll email you when your order is ready.
Opening hours: Monday 10am to 5.30pm, Tuesday to Friday 10am to 6pm, Saturday 10am to 5.30pm. Closed on Sundays.
Vintages
Vintages can change without notice as new stock comes in. Our photos show the current label design, but not always the current vintage, because wineries don't supply vintage-specific images. If you need a particular vintage, email hello@lovewine.je before you order and we'll confirm what you'll receive. Where the vintage is named in the product description, as with our Burgundy and Bordeaux, that's the vintage you'll get.
Cancellations and returns
To cancel before we've sent your order, email hello@lovewine.je. Once it's on its way, you can return it instead.
You can return anything within 14 days of receiving it, for a refund or exchange, for any reason. Please contact us first, as returns need to be agreed in advance, and items must be unused and in a condition we can resell. Return postage is at your cost.
We'll refund you once the goods arrive back at our warehouse in Jersey. Returns from outside Jersey can be held up by customs and duty charges. We can't bear responsibility for those delays, and if a return doesn't reach us, you remain liable for the cost of the goods.
Ordering and payment
You can order online or by phone on 01534 850501. Payment is by credit or debit card when you order, and goods remain the property of Love Wine Ltd until paid for in full. We'll email you an acknowledgement when you order, and our contract with you starts when we dispatch it. We may decline an order if an item is unavailable, payment can't be authorised, there's a pricing or description error, or you don't meet the eligibility criteria in our terms and conditions.
Love Wine e-vouchers can be used once, can't be exchanged for cash and can't be used to buy other vouchers.