Ordering & Delivery
Ordering from us and delivery Info
Orders placed on this website can only at present be delivered in Jersey.
Same day delivery guarantee.
We will deliver the same day in Jersey all orders placed before 1.00pm unless there are unforeseen circumstances prohibit this. This guarantee does not apply to weekend orders.
Click & collect - Jersey only
We offer a click and collect service from our store on Longuevile road. You can find the location of our store on our contact us page.
We will contact you when your order is ready to collect by phone or email.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. You may also order by phone on +44 (1534) 850599. All goods must be paid for either by credit / debit card at time of ordering. All goods remain the property of Love Wine Ltd until paid for in full.
Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
Availability of goods and vintage changes
All products and services are subject to availability and may be withdrawn at any time. Information on the site detailing stock levels should not be viewed as a guarantee of availability, and is a guide only. We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. All vintages listed on the site are also subject to change without prior notice.
Unless expressly stated otherwise at the time of issue of the eCoupon;
- Each issued Gift Voucher will be valid for use by a recipient only once,
- eCoupons cannot be exchanged for cash or used to purchase gift-vouchers.
- We accept only Love Wine gift vouchers for any products we sell.
We do not charge for delivery in Jersey for all orders over £30.00 net (after offers, vouchers, discounts etc). If your order is less than £30.00 net you will incur a £5.00 delivery charge.
All products listed on the website are subject to availability, and, if they are subsequently found to be unavailable once an order has been placed, you will be informed via email or telephone as soon as your order is processed by one of our office team. We will always endeavor to offer an alternative.
We deliver on week days and Saturday mornings. Unless you are notified of any delay by e-mail or telephone. We do not deliver on Sundays, Bank or Public Holidays, Christmas Eve or New Year's Eve. If your order is placed on a Sunday or a Bank/Public Holiday, it will be processed the next working day.
If we receive an order on a Saturday or a Sunday this will be processed on the next working day.
PLEASE ENSURE THAT YOU GIVE US YOUR BEST CONTACT TELEPHONE/MOBILE NUMBER SO THAT WE CAN CALL YOU TO ARRANGE A SUITABLE DELIVERY TIME.
ALL DELIVERIES REQUIRE A SIGNATURE ON RECEIPT.
Please note, this is not a guaranteed service and all delivery times are estimates only. We are unable to guarantee any delivery dates or times as delays may occur that are outside our control. We will of course endeavor to keep you informed at all times via email or by telephone.
IF WE ATTEMPT DELIVERY AT AN AGREED TIME AND DELIVERY IS NOT POSSIBLE WE RESERVE THE RIGHT TO CHARGE £5 FOR RE-DELIVERY UNLESS YOU HAVE GIVEN US PRE-AUTHORISATION TO LEAVE THE GOODS IN A SAFE PLACE. IF THIS IS AGREED IT WILL BE AT YOUR RISK.
At present we ONLY deliver to Jersey. We are working on expanding this but it will take time to sort out logistics. In the future for European and worldwide dispatches, we charge separately for postage, as specified elsewhere on this Website.