City on a Hill Red
We have a state of the art temperature controlled storage facility at our warehouse on Longueville Road.
We are in the unique position in Jersey of being able to store your wine 'in bond' exclusive of Duty and GST in our registered facility. Once wines arrive in the Island, Duty can be deferred further if the wine is stored 'in bond' in our registered bonded warehouse. If it is possible that you may re-sell your wines later, it is advisable to store them under bond.
If/when you choose to have the wines delivered duty & GST becomes payable and are calculated at the value of the wine upon release at the rate at time of release.
We can also hold your wine with duty & GST paid.
Handling of Wine.
Each and every box is handled individually with the utmost care. We do not move your wine unless you request it. When we move your wine it is only by hand. We do not use forklifts or other non-precise equipment. Wine is a delicate good that needs special handling and care.
The people working at our facility are wine enthusiasts who love wine and made a choice to be in the wine business. They have the knowledge and expertise to accurately inventory, monitor and store your collection, while giving you the personal, professional and courteous service that has become our signature. One hundred percent customer satisfaction is a goal that we maintain at all times.
Cases are protected in strictly limited access surroundings, by a state-of-the-art 24-hour, digitally recorded, multiplex camera network, and a central station that monitors burglar, fire and temperature alarms at all times. This ensures the protection, maintenance, and integrity of your valued wines for optimal enjoyment when that special occasion arrives.
Ordering from us and delivery Info
Orders placed on this website can only at present be delivered in Jersey, Guernsey and Great Britain.
We will aim to deliver in Jersey all orders the next working day. Due to new restrictions and increased order volumes are working to 4 day delivery lead time and are working our hardest to achieve this.
All products listed on the website are subject to availability, and, if they are subsequently found to be unavailable once an order has been placed, you will be informed via email or telephone as soon as your order is processed by one of our office team. We will always endeavor to offer an alternative or credit your card.
We deliver on week days and Saturday mornings. Unless you are notified of any delay by e-mail or telephone. We do not deliver on Sundays, Bank or Public Holidays, Christmas Eve or New Year's Eve. If your order is placed on a Sunday or a Bank/Public Holiday, it will be processed the next working day.
If we receive an order on a Saturday or a Sunday this will be processed on the next working day.
PLEASE ENSURE THAT YOU GIVE US YOUR BEST CONTACT TELEPHONE/MOBILE NUMBER SO THAT WE CAN CALL YOU TO ARRANGE A SUITABLE DELIVERY TIME.
ALL DELIVERIES REQUIRE A SIGNATURE ON RECEIPT.
For orders being delivered to the UK or Guernsey
We deliver via DHL. We will send you a tracking number so you can track the progress of your order. Please note, this is not a guaranteed service and all delivery times are estimates only. We are unable to guarantee any delivery dates or times as delays may occur that are outside our control. There can be delays to receiving your goods as they need to be passed by Customs & Excise when entering your country. Delivery time usually takes around 7 days but please continue to track via your tracking number. If you are concerned about the time deliveries are taking please contact us and we will investigate with DHL. Delivery charges to the UK or any other Channel Island are calculated at checkout based on the weight of your order.
IF WE ATTEMPT DELIVERY AT AN AGREED TIME AND DELIVERY IS NOT POSSIBLE WE RESERVE THE RIGHT TO CHARGE FOR RE-DELIVERY UNLESS YOU HAVE GIVEN US OR OUR COURIER PRE-AUTHORISATION TO LEAVE THE GOODS IN A SAFE PLACE. IF THIS IS AGREED IT WILL BE AT YOUR RISK.
Click & collect - Jersey only
We offer a click and collect service from our store on Longueville road. You can find the location of our store on our contact us page.
We will contact you when your order is ready to collect by email.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. You may also order by phone on +44 (1534) 850599. All goods must be paid for either by credit / debit card at time of ordering. All goods remain the property of Love Wine Ltd until paid for in full.
Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
Availability of goods and vintage changes
All products and services are subject to availability and may be withdrawn at any time. Information on the site detailing stock levels should not be viewed as a guarantee of availability, and is a guide only. We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. All vintages listed on the site are also subject to change without prior notice. We cannot and do not keep up to date bottle shot images to account for vintage changes, only label design changes. Up to date vintage specific bottle shot images are not provided for us by the wineries so this is an impossible task. If when ordering you would like to know which vintages you will receive please email us at email@example.com and we will be delighted to confirm. The only time we can guarantee specific vintages is when the vintage is included in the product description as with our Burgundy and Bordeaux wines.
Unless expressly stated otherwise at the time of issue of the eCoupon;
- Each issued Gift Voucher will be valid for use by a recipient only once,
- eCoupons cannot be exchanged for cash or used to purchase gift-vouchers.
- We accept only Love Wine gift vouchers for any products we sell.
We do not charge for delivery in Jersey for all orders over £50.00 net (after offers, vouchers, discounts etc). If your order is less than £50.00 net you will incur a £10.00 delivery charge.
Delivery charges to the UK or any other Channel Island are calculated at checkout based on the weight of your order.
Cancellation and Returns Policy
If you wish to cancel your order:
(a) you can notify us by email
firstname.lastname@example.org before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause below.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund or exchange. The costs of returning goods to us shall be borne by you.
We will not refund you for your return until the stock is received back in our warehouse in Jersey in the Channel Islands. Returns outside of Jersey can be complicated by Customs & Excise delays and duty charges. We bare no responsibility for these delays. If returns do not reach us you are liable for the cost of the goods.
The right to return the goods to us as referred to the clause above will not apply in the following circumstances,
(a) in the event that the product has been used and not in a resell-able condition;
(b) the return has not been pre-authorised by us.
Either certified or practicing organic farming techniques are used in the production of the product. Organic farming presumes that no harmful pesticides, herbicides, fungicides and chemical fertilisers are allowed to grow the grapes. Research has shown that grapes are amongst other fruit that store those harmful substances, hence it is increasingly beneficial for your health to drink wines made from organic grapes. It also generally means no artificial or synthetic preservatives were used, no colours added and no agents added to alter the taste. If you are wondering, organic also means nothing genetically modified.
Vegan friendly, free from the use of any animal products in production.
Either certified or practicing Biodynamic techniques are employed in the production of the product. Biodynamic vineyards are generally practising organic as well. The main biodynamic concept is that the growers intend to create a self-sufficient environment that works, heals and becomes an organism in itself. Biodynamic winemaking is very similar to organic - minimal intervention, strict guidelines regarding enrichment and additives. They try to use recycled packaging and solar energy where possible. Wines from healthier vines, made without much extra ‘going on’ are expressive and represent the soil, region and winemaking style well.
This is a philosophy employed by most Organic and Biodynamic producers. The idea is to employ a ‘hands-off’ approach in the wine-making process. This means, minimal or no additional sulphur, natural and indigenous yeasts are used and often the wines are unfined and unfiltered enabling the wine to express itself in its most natural form. Limited Allocation Wines that are limited and small production. Screw Cap Indicates wines with a screw cap closure.
WSET guidelines state that Red wines under 12.5% abv and white wines under 12% abv are classified as low alcohol. We also classify beers and ciders under 4.5% as low alcohol.
Alcohol free products are classifed as being 0.5% abv or lower.
Gluten free products, free from the use of any gluten products in production.