Cru Club Loyalty Terms & Conditions

General Cru Club Terms & Conditions

 The Cru Club Loyalty scheme (the “scheme”) and associated clubs and benefits are operated by Love Wine, Longueville Road, St Saviour, Jersey, JE2 7WF

Love Wine can cancel, withdraw or alter the scheme, including these Terms and Conditions, or any individual Cru Club Loyalty Card account, at any time. All Cru Club Loyalty Cards belong to Love Wine. We do not issue additional cards for the same account. The Cru Club Loyalty Card scheme is for personal use only, and is not valid for trade or corporate accounts. Love Wine can take any action it considers appropriate if we have reason to believe that you are abusing the scheme or associated clubs and offers.

Cru Club loyalty benefits are not applicable on limited allocation wines or wines that are already on promotion.

You loyalty account will be deemed as dormant if you have not made a purchase for a minimum of 6 months. Your account will be reactivated when you choose to make your next purchase.  Love Wine will remove Cru Club Loyalty Card points from Cru Club accounts that haven't been used for 1 year or have been closed.

 Data Protection

We will only share your details with businesses that process Cru Club Loyalty Card information on our behalf, for example, to produce your Cru Club Loyalty Card and print our mailings. We will analyse your purchase history to provide you with relevant and personalised offers, information and advice.

Collecting Cru Club Loyalty Card points

You can collect Cru Club loyalty points in the following ways:

Create an account

When you make a purchase online or in store (POS purchases only)

Adding Your Birthday

Sharing on Social Media

Liking us on Social Media

Referring a friend

The standard number of points you will collect are 1 Cru Club Loyalty Card points for every £1 you spend on qualifying purchases; however the number of points collected can vary with special offers and promotions. In store, points will usually be added to your Cru Club Loyalty Card account at the time you buy products and services included in the Scheme. Cru Club loyalty points will NOT be accrued for purchases placed on credit account. If you forget your Cru Club Loyalty Card, please give your full name and address to the cashier. After shopping with us your points will automatically be uploaded onto your Cru Club account. Love Wine reserves the right to withdraw points promotions/offers without notice.

Spending Cru Loyalty Card points

To spend points online:

You can see points and redeem them by visiting lovewine.je website and opening the Points Tab. When you open the tab, you'll see a Rewards section or the option to "Spend Your Points":

If you click on this option or click on "Rewards", you'll see any rewards currently eligible for with a button to redeem for that reward.

After clicking on the "Redeem" button, it'll generate the coupon code and display it on screen and also email this to you!

If you need more points, the option will appear greyed out and show how many points you still need to earn before you can redeem for that reward:

To spend points in store:

Please ask your friendly cashier!

1 point is worth 1 penny to spend on products in store and online. Once a voucher has been issued points will be deducted from your account. Each voucher will have an expiry date of 3 months and will not be valid after this time. We will not exchange Cru Club Loyalty Card points for cash and the offer is non-transferable. We reserve the right to substitute or remove products and services available for points collection and redemption in store and online without notice.

Dormant Accounts

You loyalty account will be deemed as dormant if you have not made a purchase for a minimum of 6 months. Your account will be reactivated when you choose to make your next purchase.  Love Wine will remove Cru Club Loyalty Card points from Cru Club accounts that haven't been used for 1 year or have been closed.