We're Hiring - Retail Sales Executive

Retail 

• Be responsible for the day to day running of our wine shop, ensuring our high standards of service are always maintained 
• Accountable for the creation of attractive and accurate merchandising (price tags, displays, special offer displays) and the panning and creation of the retail merchandising calendar 
• Ensure tasting notes are accurate, pricing is correct, and products are sited correctly. 
• Be responsible for the creation new product lines onto our website 

• Ensure the shop is always clean and tidy, internally and externally this includes dusting, mopping and sweeping. 
• Provide excellent customer service to all clients 
• Give advice and guidance on product selection to customers 
• Work to team and individual targets for sales and customer service 
• Ordering & Expansion of shop accessories range including glassware, gift packaging, wine accessories and impulse products. 

• Assist in the selection, preparation and overall delivery and development of the Love Wine Discovery subscription 
• Ordering and replenishment of shop stock 
• Operate till and accurately handle cash, cheques, vouchers, and credit/debit cards 
• Check maintain and manage stock dates and wine vintages 
• Ensure security of the store, including being vigilant of shoplifters and fraudulent activity. 

• Ensure all equipment used in the shop is maintained and optimised 
• Website maintenance 

Marketing, PR & Events 

• Manage and maintain glass hire system. 

• Assist with the management of event bookings, event preparation 
• Assist with the hosting of private and corporate wine events 
• Assist with social media updates, posts, and campaigns 

Customer Relationships 

• Help to deliver new business growth and maximise revenue through Cru Club communications 

• Administer Cru Club Applications. 

Customer Service Administration  

• Assist in processing of sales orders, credits, and invoices 
• Replying to general account enquiries using accounting software 
• Respond to general enquiries, resolve problems and deal with complaints over telephone and through email. 

• Assist in the management of the Love Wine inbox 
• Report out of stock items 

Stock Control 

• Pack private orders to standard. 
• Manage Click & Collect procedure. 

• Manage stock returns through the shop. 
• Stock shelves and be able to use a ladder confidently. 

Skills & Experience 

• Previous retail, sales or hospitality experience in a customer facing role 
• A keen interest in wine is imperative 
• A comprehensive understanding of wines, spirits and beers would be an advantage 
• WSET qualification would be an advantage 
• Excellent customer service skills and a passion for delivering superior service 

• Keen attention to detail 
• Excellent written English essential 
• Adaptable and flexible approach with the ability to work on own initiative 
• Interest in social media and marketing 
• Mature outlook and problem-solving skills 

• Team player 
• A good level of IT skills needed 
• Confident and comfortable working face to face with members of the public 
• Physically fit and able to lift cases of wine 
• Smart in appearance