We're Hiring - Retail Sales Executive

We're Hiring - Retail Sales Executive


  • Be responsible for the day to day running of our wine shop, ensuring our high standards of service are always maintained 
  • Accountable for the creation of attractive and accurate merchandising (price tags, displays, special offer displays) and the panning and creation of the retail merchandising calendar 
  • Ensure tasting notes are accurate, pricing is correct, and products are sited correctly. 
  • Be responsible for the creation new product lines onto our website 
  • Ensure the shop is always clean and tidy, internally and externally this includes dusting, mopping and sweeping. 
  • Provide excellent customer service to all clients 
  • Give advice and guidance on product selection to customers 
  • Work to team and individual targets for sales and customer service 
  • Ordering & Expansion of shop accessories range including glassware, gift packaging, wine accessories and impulse products. 
  • Assist in the selection, preparation and overall delivery and development of the Love Wine Discovery subscription 
  • Ordering and replenishment of shop stock 
  • Operate till and accurately handle cash, cheques, vouchers, and credit/debit cards 
  • Check maintain and manage stock dates and wine vintages 
  • Ensure security of the store, including being vigilant of shoplifters and fraudulent activity. 
  • Ensure all equipment used in the shop is maintained and optimised 
  • Website maintenance 


Marketing, PR & Events 

  • Manage and maintain glass hire system. 
  • Assist with the management of event bookings, event preparation 
  • Assist with the hosting of private and corporate wine events 
  • Assist with social media updates, posts, and campaigns 

Customer Relationships 

  • Help to deliver new business growth and maximise revenue through Cru Club communications 
  • Administer Cru Club Applications. 

Customer Service Administration  

  • Assist in processing of sales orders, credits, and invoices 
  • Replying to general account enquiries using accounting software 
  • Respond to general enquiries, resolve problems and deal with complaints over telephone and through email. 
  • Assist in the management of the Love Wine inbox 
  • Report out of stock items 

Stock Control 

  • Pack private orders to standard. 
  • Manage Click & Collect procedure. 
  • Manage stock returns through the shop. 
  • Stock shelves and be able to use a ladder confidently. 


Skills & Experience 


  • Previous retail, sales or hospitality experience in a customer facing role 
  • A keen interest in wine is imperative 
  • A comprehensive understanding of wines, spirits and beers would be an advantage 
  • WSET qualification would be an advantage 
  • Excellent customer service skills and a passion for delivering superior service 
  • Keen attention to detail 
  • Excellent written English essential 
  • Adaptable and flexible approach with the ability to work on own initiative 
  • Interest in social media and marketing 
  • Mature outlook and problem-solving skills 
  • Team player 
  • A good level of IT skills needed 
  • Confident and comfortable working face to face with members of the public 
  • Physically fit and able to lift cases of wine 
  • Smart in appearance 



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